Legal
Refund & cancellation policy
Last updated 13 November 2026 · Occasions Digital Solutions Ltd
Digital invitations
Because your invitation is unlocked straight away, Self-Service and Signature Royal purchases are non-refundable once the invitation has been published or shared with guests.
Before you publish
If you change your mind within 14 days of paying and have not yet published or shared the invitation, contact us and we will refund you in full.
Technical problems
If a fault on our side stops your invitation working and we cannot fix it within a reasonable time, we will offer a replacement design, an account credit or a refund — your choice.
Bespoke designs
If you cancel before design work starts, you receive a full refund. Once the first draft has been delivered, the deposit for work already completed is non-refundable; any unused balance is returned.
Additional celebrations
Discounted invitations for additional celebrations follow the same rules as the original purchase.
How to ask
Email support@occasionsinvite.com with your account email and order details. Approved refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.
Your legal rights
This policy does not affect any rights you have under consumer law where you live.
This is a summary prepared for launch and should be reviewed by legal counsel before going live.